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Evidence Guide: RIILAT601E - Manage group processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIILAT601E - Manage group processes

What evidence can you provide to prove your understanding of each of the following citeria?

Develop working relationship frameworks and processes

  1. Obtain, interpret and confirm work requirements
  2. Access, interpret and apply documentation required to manage group processes
  3. Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style
  4. Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion
  5. Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony
  6. Establish processes designed that ensures others participation in decision making
  7. Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities to relevant personnel
  8. Establish and develop processes and rules to ensure that others are treated with respect
  9. Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given
  10. Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner
  11. Ensure that proposals for action are clear and realistic
Obtain, interpret and confirm work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access, interpret and apply documentation required to manage group processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes designed that ensures others participation in decision making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and develop processes and rules to ensure that others are treated with respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that proposals for action are clear and realistic

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate work plans with teams and individuals to achieve objectives

  1. Plan work targets from organisational and worksite goals
  2. Plan work methods to maximise the use of available resources
  3. Assess the degree of direction required by individuals and use to best effect in overall work planning
  4. Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills
  5. Design work targets and methods to ensure that objectives are achieved
  6. Clearly define and record in writing team and individual responsibilities and limits of authority
  7. Ensure that allocated work activities provide individuals with suitable learning opportunities
Plan work targets from organisational and worksite goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan work methods to maximise the use of available resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the degree of direction required by individuals and use to best effect in overall work planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design work targets and methods to ensure that objectives are achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly define and record in writing team and individual responsibilities and limits of authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that allocated work activities provide individuals with suitable learning opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage inter-group and intra-group processes

  1. Promote clear and relevant work values indicating the limits of acceptable practice
  2. Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable
  3. Address problems and conflicts adequately to achieve timely resolution
  4. Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained
  5. Implement performance management strategies
  6. Maintain written records of conflict, consultation process and strategies used to resolve conflict according to workplace procedures
Promote clear and relevant work values indicating the limits of acceptable practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address problems and conflicts adequately to achieve timely resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement performance management strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain written records of conflict, consultation process and strategies used to resolve conflict according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage group processes on at least two occasions, including:

establishing processes that encourage participation and diversity of group activity

planning work targets and work plans that meet the objectives in consultation with others

adopting communication styles appropriate to listeners and situations, including selecting an appropriate time and place

providing consistent management and demonstration of appropriate participation of group processes

encouraging participation and decision making of all group members

keeping others informed about plans and progress

making time available to support groups and individuals

showing sensitivity to the needs and feelings of others

actively listens to feedback and responds respectfully

providing feedback designed to improve people’s future performance

setting clear objectives and creating cultures which are ethical

clearly identifying and raising ethical concerns in the group

working toward the resolution of ethical dilemmas based on reasoned approaches

exploring options and making decisions which are realistic for the situation

identifying issues and possible issues that stimulate emotional conflict

focussing on facts, problems and solutions when handling an emotional or conflict situation

documenting consistent or significant situations, consultation processes and the steps used to resolve conflict.

During the above, the candidate must:

locate and apply relevant documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for managing group processes

work effectively with others to manage group processes in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to manage group processes

relevant industrial awards/enterprise agreements

advanced negotiation techniques

human resource management

strategic planning

organisational change and development

standards for statutory and site rules, policies, procedures and regulations

assertive techniques

action planning methods

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.